When we at Siemens Global Business Services learned about the challenges faced by sales teams and distributors in the complex field of electric vehicle (EV) chargers, the solution was clear: simplify the process.

As the EV charger infrastructure expands, factors like location, installation, products, and procedures become increasingly complex. Siemens businesses needed a way to navigate these options effectively. Thus, the EV Charger Make-Ready configuration app was developed out of necessity, to address the difficulties customers faced in navigating the next steps.

The challenge:

• Contractors and distributors have limited experience in the installation process of electric vehicle chargers.

• Customers are not sure of what electrical equipment are needed for EV charger installation.

• Contractors and distributors have to manually figure out the steps needed.

In short - a scalable solution with less manual processing for standardized and easy installation was not available.

The EV Charger Make-Ready app helps users by providing a clear Bill of Materials (BOM) of what electrical products are needed. As a user, you then get connected with our sales team to complete the installation workflow. The result? An easy and scalable platform for end customers and distributors to pull through a complete EV installation. Additionally, it integrates with all distribution eCommerce platforms to support scalability.

Ender Erdis, head of the Regional Process Office, Americas, leads the team behind the app. On the solution, he states, “It was key to bridge the right people, skills, and experience for an idea like this. Our company enables top technologies to be utilized, and as a 'One Tech Company', we will leverage technology more than ever to create impact."

For the team, it was also important to listen to the feedback from the business process owner, Micael Rivera who stated, “The Regional Process team has been amazing in the development, and the speed was very impressive," regarding his experience collaborating with our teams.

The app is estimated to bring in a yearly savings of 1,700 hours in manual effort among other benefits such as:

• Scalable, multichannel and international solution

• Automated eCommerce sales process

• Reporting transparency

Interested in learning more about the solution? Reach out to our team here to get started.